Effective Date: January 8, 2026
Framevia Travel Concierge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital travel concierge services.
We collect information that you provide directly to us, including:
We use the information we collect to:
We share your information only with trusted partners necessary to fulfill your travel arrangements, including airlines, hotels, car rental companies, and tour operators. We do not sell your personal information to third parties.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
You have the right to access, correct, or delete your personal information. Contact us at info@frameviatravel.com to exercise these rights.
If you have questions about this Privacy Policy, please contact us at info@frameviatravel.com
Effective Date: January 8, 2026
By accessing and using Framevia Travel Concierge services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Framevia offers comprehensive travel concierge services including:
All bookings are subject to availability and confirmation. Payment is required at the time of booking unless otherwise specified. Prices are subject to change until payment is received and booking is confirmed.
You agree to:
Cancellation and modification policies vary by service provider. Please refer to our Refund Policy for detailed information. Framevia will assist with cancellations and modifications but cannot guarantee refunds from third-party providers.
Framevia acts as an intermediary between you and travel service providers. We are not liable for the acts, errors, omissions, representations, warranties, or negligence of third-party providers.
All content on our platform, including text, graphics, logos, and software, is the property of Framevia and protected by copyright laws.
We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.
For questions regarding these Terms of Service, contact us at info@frameviatravel.com
Effective Date: January 8, 2026
Framevia Travel Concierge is committed to customer satisfaction. Our refund policy is designed to be fair while respecting the policies of our travel service partners.
Framevia concierge service fees are non-refundable once services have been rendered. However, if we are unable to fulfill your booking request, service fees will be fully refunded.
Flight refunds are subject to airline policies:
Hotel refund policies vary by property:
Most car rental reservations can be cancelled free of charge up to 24-48 hours before pickup. Prepaid reservations may have different terms.
Refund eligibility depends on the tour operator's policy. Generally:
We strongly recommend purchasing travel insurance to protect against unforeseen circumstances. Insurance premiums are typically non-refundable.
In cases of natural disasters, political unrest, pandemics, or other extraordinary circumstances, we will work with service providers to secure the best possible outcome, which may include refunds, credits, or rebooking options.
Approved refunds are typically processed within 7-14 business days. Refunds to credit cards may take an additional 5-10 business days to appear on your statement.
To request a refund, contact our support team at info@frameviatravel.com with your booking reference number and reason for cancellation.
If you are unsatisfied with a refund decision, please contact our customer service team at info@frameviatravel.com. We will review your case and work toward a fair resolution.
